Terms of service
Terms & Conditions
Introduction
Welcome to L’avvento website.
These terms and conditions ("Terms and Conditions") apply to the L’avvento website and all its divisions, subsidiaries, and affiliate-operated Internet sites which reference these Terms and Conditions as a reference.
By visiting the site, the customer acknowledges their agreement to the current Terms and Conditions. If you do not agree to them, then you should not use this site. The L’avvento website operators reserve the right to change parts of the Terms and Conditions or modify, add, or remove information at any time. Changes become effective when they are posted on the L’avvento website without prior notice. Please review the Terms and Conditions regularly to stay informed of any updates. Your continuous use of the L’avvento website after changes to the Terms and Conditions are posted constitutes your full agreement to those changes.
Use of the Site
To visit L’avvento website, you must be at least 18 years old or visit L’avvento website under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the L’avvento website under the specified terms and conditions. The purpose of this license is to shop for personal items sold on the site. Use for commercial purposes or on behalf of any third party, except as explicitly permitted by us in advance, is prohibited. Any breach of these terms and conditions results in the immediate revocation of the license granted in this paragraph without prior notice to you.
Some related services and features that may be available on the L’avvento website require registration or subscription. By choosing to register or subscribe to any such related services or features, you agree to provide accurate and current information about yourself and promptly update it if any changes occur. Each user of the L’avvento website is solely responsible for keeping passwords and other account identifiers safe. The account owner is fully responsible for all activities that occur using their password or account. Additionally, you must notify us of any unauthorized use of your password or account. The L’avvento website is not responsible, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of your failure to comply with this section.
During the registration process, the customer agrees to receive promotional emails from the site. Later, you can opt out of receiving promotional emails by clicking on the link at the bottom of any promotional email.
User Submissions
All your submissions on the L’avvento website and/or what you provide to us, including but not limited to questions, critiques, comments and suggestions (collectively referred to as "submissions"), become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any submission, once you post comments or critiques on the site, you also grant us the right to use the name that you submit in connection with such critique, comment, or other content. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any submissions. We may, but are not obligated to, remove or edit any submissions.
Order Acceptance and Pricing Details
Please note that in some cases, a request may not be approved for several reasons. The L’avvento website administrators reserve the right to refuse or cancel any request for any reason at any time. Before we approve a request, we may ask you to provide additional information or data to verify something, including, but not limited to, your phone number and address.
We strive to provide accurate pricing information to all users who visit the site. However, errors may occur, such as in cases where the price of a product is not displayed correctly on the L’avvento website. Therefore, we reserve the right to refuse or cancel any request. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your request and notify you of such cancellation. We have the right to refuse or cancel any requests, whether or not the request has been confirmed and your credit card charged.
All purchases are subject to review, and you will receive a message confirming the purchase or cancellation.
The products listed on the L’avvento website are for customers only. No trader or company is allowed to purchase through the L’avvento website; they can purchase through the company's specialized department.
In the case of paid orders, the customer must personally receive the order.
Trademarks and Copyrights
All intellectual property rights, whether registered or unregistered, in the site, and all information, content, and designs contained on the site, are considered our property. This includes, but is not limited to, text, graphics, software, images, videos, music, sounds, their selection and arrangement, as well as all software compilations, source codes, and main software. All content on the L’avvento website is also protected by copyright laws as a collective work under the copyright laws of the Arab Republic of Egypt and international conventions. All rights are reserved.
Arbitration
In the event of any disputes or disagreements arising from the interpretation or implementation of these terms and conditions, they must be settled and finally resolved through arbitration by a single arbitrator appointed in accordance with the rules of the Cairo Regional Center for International Commercial Arbitration. The arbitrator must be legally trained and have experience in information technology, and must be independent of both contracting parties. Arbitration shall take place in Cairo, and the language used in the arbitration proceedings shall be English. The arbitrator's decision shall be final and binding, enforceable in any court of competent jurisdiction under Arbitration Law No. 27 of 1994. However, the L’avvento website owners reserve the right to take necessary actions to protect intellectual property rights and confidential information through judicial fairness or precautionary measures issued by competent courts.
Cancellation of Consent
In addition to any legal provisions or judicial fairness procedures, we reserve the right to immediately and without prior notice terminate these terms and conditions or cancel any or all rights granted to you under these terms and conditions. In any case of terminating this agreement, you must immediately cease visiting and using the L’avvento website, and in addition to legal judgments or judicial fairness procedures, we may immediately invalidate all passwords or other account identification methods granted to you and reject any visit or use of this L’avvento website entirely or partially. Any termination of this agreement will not affect all the rights and obligations (including, but not limited to, payment obligations) of the parties issued before the termination date. Therefore, by agreeing that the administrators of the L’avvento website will not be liable for you or any other individual as a result of suspending or terminating the service.
User Responsibilities
· Each customer must have only one account on the L’avvento website.
· Purchase vouchers can only be used once per customer.
· Discount codes can only be used once per customer.
· In case of creating multiple accounts on the L’avvento website or using the purchase voucher more than once per customer, the company reserves the right to take legal action against this customer.
· In case of violating these terms, the legal team will handle the customer and their account activation will be canceled, and they will be prevented from placing any orders on the L’avvento website.
· Please note that purchased items are subject to availability (while supplies last) at the time of shipping.
· If the order amount exceeds the average, it may require additional verification and/or a different payment method as determined by the company.
· In case of refund and payment method being cash on delivery, the customer has the right to refund the amount in cash (within Cairo and Giza) within a maximum of 10 days. If the customer cannot be reached within 10 days, the amount will be transferred to a purchase voucher or transferred to the customer's bank account, and the customer is not entitled to request the amount in cash again.
· If the customer wishes to return the product due to a change of mind/dislike of the product/and there is no defect, the product must be returned in its original condition without any defects, damage, or signs of use, and with original packaging and all included accessories. In this case, the customer may pay the product return fee if stated in the return policy.
The following terms and conditions apply to all purchase transactions:
· The offer is not valid in case of partial return of one item from the invoice.
· For a return during the offer period, a return of the entire invoice is made provided that all products are in their original condition.
· For an exchange during the offer period, a full return of the invoice is made provided that the exchanged product is in its original condition. A new invoice is issued for the alternative items, and the discount ratios are recalculated according to the offer.
· In case of manufacturing defect in the product, it can be exchanged for the same product in accordance with the return policy.
· In case of exchange or return after the offer period ends, the same terms and conditions of the offer apply, and it cannot be combined with any other offer valid at that time.
· In case of a return, the refund will be processed in the same payment method within the timeframe stated in the return policy.
· In case of selecting an incorrect offer or using a payment method that does not comply with the active offers at the time of purchase, the transaction shall be automatically canceled, and the deducted amount shall be refunded to the original payment method used. This is without any liability on the company, in accordance with the provisions of Law No. 181 of 2018 concerning Consumer Protection, and in a manner that guarantees the consumer’s right to recover their funds in the event of an error in the execution of the purchase transaction.
Flash Sales and Temporary Discounts:
· Flash Sales are offers that last for a short period of time and feature significant discounts, with limited quantities available.
· These discounts may apply to a single product only unless stated otherwise.
· Each offer within Flash Sales is subject to two time-based rules:
o The first rule is to view and add the product to the shopping cart during the Flash Sale period. The product must be added to the cart before the specified time ends.
o The second rule applies after adding the product to the cart, requiring completion of the order before the Flash Sale time ends.
· You must complete your order by clicking "Complete Order" from the shopping cart.
· Limited quantities are available for each product in Flash Sales. If the product is still available on the L’avvento website after the Flash Sale period ends, customers can purchase it at its regular price.
· Flash Sales are valid only for specific featured products.
· Shipping fees and taxes are not included in the discounts offered during Flash Sales.
· If you return a product purchased during a Flash Sale, you will receive the amount paid for that product at the time of the sale, following the return policy.
Bank Installment Sales via Company L’avvento website:
· The company offers the option for customers to purchase using installment plans using their credit cards.
· Products purchased using installment plans are subject to the return/exchange rules stated in the return policy and any applicable bank/payment provider terms disclosed during checkout.
· Customers have the right to use only one payment method per order, either direct payment or through installment plans, as available.
· The discounted price may not apply to payments made through installment plans unless explicitly stated; instead, the official price may apply based on the payment method chosen.
